Refund Policy

30-day money-back guarantee. If something you bought from us is not right for you, email support@agentcertificationinstitute.com within 30 days of the charge and we will refund it in full. You do not need to give a reason or fill in a form.

What a refund covers

• A designation: within 30 days of purchase. Course access ends when the refund is made, and a credential earned with that purchase is withdrawn. A designation added at checkout is part of the same purchase and is refunded with it.
• All-Access Annual: within 30 days of the first charge or of any renewal charge. The membership ends when the refund is made. If you simply do not want it to renew, turn renewal off from your account page instead; you keep access to the end of the year you paid for.
• All-Access Lifetime: within 30 days of purchase.
• An All-Access upgrade credited with an earlier purchase: within 30 days of the upgrade charge. The membership ends and you keep the designation you bought first. Because that first purchase was credited toward the upgrade, it can be refunded only together with the upgrade, within 30 days of its own charge.
• A credential renewal fee: within 30 days, if you have not yet sat the renewal exam.

How it is paid

Refunds go back to the card you paid with, usually within 5 to 10 business days depending on your bank. We do not charge a fee for a refund.

After 30 days

We do not usually refund after 30 days, but if something has gone wrong on our side, tell us and we will put it right.

Chargebacks

Please email us before disputing a charge with your bank; a refund is faster for you. A charge disputed and lost is treated like a refund: the access and any credential it paid for are withdrawn.